Xiaomi, a huge Chinese tech company that’s up-and-coming in the west, fairly recently released a dashcam. Alongside it, an app was released to further its functionality, but it’s barely hanging on. Users are experiencing issues with logging in and staying logged in – hence not being able to use their new gadget. Issues such as security codes that never arrive, errors and bugs are making Play Store users give bad review grades.
What do we base our findings on?
The overall grade average of topics: 2,51 / 5
The topic “login” has an average grade of 1,07 / 5 and occurs in 3% of the reviews. In 35% of the reviews, it is mentioned with the topic “exception”
“Security” is mentioned in 5% of the reviews and has an average grade of 1,14 / 5. This topic is also mentioned together with “exception” in 46% of the reviews.
The topic “exception” is mentioned in 8% of the reviews and has an average grade of 1,05 / 5. It is mostly mentioned together with the topic “security” and the word “error”.
Users struggle to log in
Users are experiencing issues not only with the logging-in process itself but also with staying logged in. All of this is reflected in the abysmal grades that some users are giving on account of the topics shown by Gavagai Explorer. It’s also very obvious where the problem lies, the negative topics are converging on one and the same area: Security that’s working against the user.
Exception bug is prohibiting account creation
The topic that correlates with the lowest grade, “exception”, is a bug that makes it impossible for users to create accounts. Its correlation to lower than average grades implies that mention of “exception” is driving the overall grade average down.
Although there are some features that are working for Mai70, it’s imperative that they solve the issues surrounding account safety features to stay relevant on the dashcam market.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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