Let customers do the talking
then watch Gavagai do the analyzing
Deliver personalized insight-based customer experiences across all channels – simply by capturing the meaning behind your customer communications and feedback
Let customers do the talking
then watch Gavagai do the analyzing
Deliver personalized insight-based customer experiences across all channels – simply by capturing the meaning behind your customer communications and feedback
A technology that unlocks value from crude customer feedback
Our expansive AI algorithms capture the ideas and opinions expressed in conversations to spot patterns and commonalities across vast amounts of text-based data. Gavagai’s Technology can identify key business indicators, topics, sentiments, and even spot specific content that’s most important for you to read for quick comprehension or a deeper analysis of your data.
Discover, Track, and Act
Build your CX themes with AI-powered theme detection
Like browsing the internet, analyzing your customer feedback should be an easy, engaging, and intuitive experience. Our AI capability has been pre-trained to understand the common logic of things enabling you to build your topic models in an instant and further enabling you to turn texts into meaningful insights directly.
Agile Technology, for an Agile and Intuitive Process
Play with your data, in real time
We understand that analyzing customer feedback is an explorational process in its core, that is why we developed our technology in a way that allows users to analyze and visualize at every stage of their insight project. The ability to toggle between visualizations and modelling/theme building provides users with sharper visibility and an inherent capability to magnify unexpected and hidden meanings quickly and easily
- Identify specific trend aspects that tie to your particular topic model or theme
- “Learn-as-you-go” approach allows you to understand context beneath the customer’s words
- A simple and fast process to valuable insights
Built for Enterprise
A technology built to scale
Grow from individual end-user analysis to collaborating fully as a multinational multifunctional team. Unify your CX approaches across multi-sites and your entire international CX initiatives
- Multilingual Model/Theme sharing across teams and sites.
- API capability built to fit easily into any preconfigured process.
- On-premise implementation available
- Whitelabeling possible
Integrations
Supercharge your existing CX setup with Gavagai
Make the most out of your CX textual data by connecting Gavagai with your other systems.
Enjoy the ability to automate and streamline your analytical process.
- Compatible with top CX tools such as Zendesk & Salesforce
- Easy to configure API enables you to build custom workflows
- Possible integration with top BI tools such as Tableau, Power BI, and Data Studio
“On a normal day it would take us 6 hours to investigate one topic model. With Gavagai, it only took two minutes.”
CXO, Fortune 100 company
Usage-based Pricing
Pricing: “one-size doesn’t fit all”
We understand the unpredictable nature of CX projects and the frequent iterations required for a rich analysis. Therefore we have designed a set of principles that enable customers to comfortably work with us and avoid any unexpected billing surprises
Our pricing principles are based on:
- The number of conversations that will be analyzed per month/year
- The type of implementation: SaaS-Cloud or On-Premise
- Type of integrations or customizations required
- The type of SLA/Support required
We provide all our customers with:
- Free processing time and unlimited analysis rounds
- Unlimited number of users and languages
- Basic level support
- API access
