Product | Gavagai

Explore – Analyze – Get Insights

Gavagai Explorer is the best text analysis tool for companies that want to keep track of what their customers think – regardless of which language they speak.

Explorer can analyze texts in any of 46 languages (even more can be added on request). The texts get automatically analyzed and the results are presented in interactive and share-able Dashboards.

Check out the features in detail

Here’s how it works

1. Upload your texts

Upload a .CSV or Excel file with your survey responses, reviews, or support ticket texts, in any of 46 languages.

Up to 250 000 texts of any length. Include as many extra columns as you want (date, age, gender, store ID etc.)

If you don’t have your own text data, Explorer can scrape online reviews from 50+ sites!

2. Easily adapt the AI model

Forget Black-box technology! Explorer automatically generates topics, topic sentiment, and topics’ impact on NPS. But you can easily refine the model to fit your specific product or industry.

3. View and share results in an interactive dashboard

Analysis results are visualized in an interactive dashboard that lets you drill down into topics and correlations to get new insights.

When you’re finished, get a sharing link for your stakeholders or clients – all they need is the link to view the analysis results!

4. Export and develop

Explorer also lets you export your results in raw data form, so you can process them in Excel, Bi solutions and more.

You can also save the analysis model and apply it to similar surveys or projects in the future.

See Explorer in action!

The problem

Finding out what the customer thinks may sound easy. You just send them a survey, right? The problem is that you have to guess which questions to ask – “Were you satisfied with how the customer representative resolved your question?”, “Were you satisfied with the waiting time on the phone?”, etc. If you are going to list all the potential things the customer could be concerned about, the survey will be ridiculously long, and people won’t answer it. And chances are that you still haven’t asked the right question.

The solution

So instead of guessing what the customer wants, you could let them tell you, that is, have an open answer. In the extreme case, you just ask one question: “What do you think?”. The problem with this is how to analyze this. If you have a few hundred answers, one person could read through them and summarize. But what if you have thousands of answers each month?
Various methods have been tried when it comes to automating the analysis of open text. But it turns out to be a surprisingly complex problem.

Gavagai to the rescue

This is exactly the problem that Gavagai solves. Through many years of research and development, we have built a tool that more or less automatically does the analysis, finds the topics that people are most concerned about, and within those topics determines what the major sentiments are. This means that we can find what is working (do more of that) and what is not working (fix it).

Have a look at the features of Gavagai Explorer.

All our Products

Gavagai Explorer – No need to avoid open-ended text answers anymore – coding them just became much easier. Upload your survey responses and Gavagai Explorer will identify the most salient concepts and cluster the texts for you. Here are a few example insight reports produced with the Explorer:
Gavagai Explorer API – Allows you to integrate with the Gavagai Explorer. Please contact us for more information.
Gavagai Monitor – Keep track of everything that happens online with respect to your target of interest in one simple and convenient dashboard.
Gavagai Monitor API – Allows you to integrate with the Gavagai Monitor. Please contact us for more information.
Gavagai API – Unique semantic capabilities through easy to implement API.
Gavagai Living Lexicon – Tap into the ever evolving word knowledge of Gavagai’s semantic memories.
Plugins & Add-ons – Access Gavagai’s sentiment analysis in Google Sheets or Excel, and more.

The Explorer