Here at Gavagai we have put together an encyclopedia of terms related to all things related to our business and technology. As the Text Analytics, Customer Insight and Customer Experience Management industries are relatively new, it is often that case that the relevant terminology lacks standardisation or is difficult to understand. We have decided to put together a small reference resource of different terms from the field, explaining what they mean and how they are used.
Customer Experience Management and Other Insight Technology
- Customer Experience Management
- Customer Feedback
- Employee Insight
- Net Promoter Score
- Social Media Analytics
- Predictive Analytics
- Voice of the Customer
