Insights and Knowledge
Take part in knowledge about text analysis
and insights created through text
analysis of open data
Our latest posts
A new Advanced Modelling experience is coming to Explorer
It’s almost here – our makeover of the Advanced Modelling view in the Gavagai Explorer. Time to show off some of the new functionality that will make your experience so much smoother.
How to get the most out of your survey?
Creating good surveys and analyzing the data obtained through surveys is a challenging task. We help you to create the ultimate survey.
10 Ways to Make Your Contact Center More Effective, Efficient and Compliant Using AI
Leverage automated deep interaction analysis to improve satisfaction and reduce costs in your contact center.
If you don’t leverage unsolicited customer feedback your CX career is doomed
Fill in all the pieces in your CX puzzle with unsolicited, unstructured, omnichannel customer feedback.
Stop Undermining Your NPS Initiatives
NPS: leverage text analytics to tap into your customers’ interactions, perceptions and intentions and listen to their stories, at scale
Our resources
Text analytics: How to get market insights from your text data
Are you interested in learning how to use text analytics to turn your unstructured texts into actionable insights? Companies like Kantar Sifo and Ipsos use our tool Explorer for their text analysis gain insights from qualitative data sets. Using Gavagai’s text analytics software you’ll be delivering insights to non-technical stakeholders in minutes.
Lehman’s Hardware is appreciated – but can they handle the expanded online shopping?
Customers are turning to online shopping in these times of social distancing. We wanted to see what customers thought about Lehman’s Hardware. Therefore we ran 212 reviews about Lehman’s Hardware through Gavagai Explorer to find out! Some conclusions: 🔥 Free shipping | 😀 Packaging | ❌ Expanded online shopping
A comparison between two therapy apps reveals that online therapists need to be more available
During these critical times, we may tend to focus more on physical health rather than mental health. We wanted to know how clients perceive their online therapy consultations. Therefore we ran reviews about BetterHelp and Talkspace through Gavagai Explorer to find out!
IAMS Proactive Health Minichunks makes dogs smell nasty
Dog food that helps build strong muscles with quality protein and farm-raised chicken. We wanted to see what customers thought about IAMS Proactive Health Minichunks. Therefore we ran 899 reviews about IAMS Proactive Health Minichunks through Gavagai Explorer to find out! Some conclusions: 📦 Packaging | 🤧 Allergies | 👃 Smell
Understanding What is Driving Customer Satisfaction
How to get Customer Insights Using Gavagai Explorer. Suppose you are an employee for a hotel. Your manager has given you last month’s customer reviews. They ask you to figure out what is driving customer satisfaction. The only data you have is a text review and a satisfaction rating for each client.
Social Media Analytics
What is Social Media Analytics? Social Media Analytics is about harnessing social media data to gain business insight. In the
Customer Feedback
What is Customer Feedback? Customer feedback is the information we use to evaluate customer satisfaction, an important metric for any
Speech Analytics (Speech to Text)
What is Speech Analytics? The word ‘data’ often conjures up images of files, documents and spreadsheets. In a customer experience
Word Embeddings
What are Word Embeddings? Why are they important? Engineering a computer to understand the meaning of words is a notoriously difficult problem in
Natural Language Understanding
What is Natural Language Understanding (NLU)? The field of Natural Language Processing can often, roughly speaking, be divided into two main
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Insights and Knowledge
Take part in knowledge about text analysis and insights created through text analysis of open data
Our latest posts
A new Advanced Modelling experience is coming to Explorer
It’s almost here – our makeover of the Advanced Modelling view in the Gavagai Explorer. Time to show off some of the new functionality that will make your experience so much smoother.
How to get the most out of your survey?
Creating good surveys and analyzing the data obtained through surveys is a challenging task. We help you to create the ultimate survey.
10 Ways to Make Your Contact Center More Effective, Efficient and Compliant Using AI
Leverage automated deep interaction analysis to improve satisfaction and reduce costs in your contact center.
If you don’t leverage unsolicited customer feedback your CX career is doomed
Fill in all the pieces in your CX puzzle with unsolicited, unstructured, omnichannel customer feedback.
Stop Undermining Your NPS Initiatives
NPS: leverage text analytics to tap into your customers’ interactions, perceptions and intentions and listen to their stories, at scale
Our resources
Text analytics: How to get market insights from your text data
Are you interested in learning how to use text analytics to turn your unstructured texts into actionable insights? Companies like Kantar Sifo and Ipsos use our tool Explorer for their text analysis gain insights from qualitative data sets. Using Gavagai’s text analytics software you’ll be delivering insights to non-technical stakeholders in minutes.
Lehman’s Hardware is appreciated – but can they handle the expanded online shopping?
Customers are turning to online shopping in these times of social distancing. We wanted to see what customers thought about Lehman’s Hardware. Therefore we ran 212 reviews about Lehman’s Hardware through Gavagai Explorer to find out! Some conclusions: 🔥 Free shipping | 😀 Packaging | ❌ Expanded online shopping
A comparison between two therapy apps reveals that online therapists need to be more available
During these critical times, we may tend to focus more on physical health rather than mental health. We wanted to know how clients perceive their online therapy consultations. Therefore we ran reviews about BetterHelp and Talkspace through Gavagai Explorer to find out!
IAMS Proactive Health Minichunks makes dogs smell nasty
Dog food that helps build strong muscles with quality protein and farm-raised chicken. We wanted to see what customers thought about IAMS Proactive Health Minichunks. Therefore we ran 899 reviews about IAMS Proactive Health Minichunks through Gavagai Explorer to find out! Some conclusions: 📦 Packaging | 🤧 Allergies | 👃 Smell
Understanding What is Driving Customer Satisfaction
How to get Customer Insights Using Gavagai Explorer. Suppose you are an employee for a hotel. Your manager has given you last month’s customer reviews. They ask you to figure out what is driving customer satisfaction. The only data you have is a text review and a satisfaction rating for each client.
Social Media Analytics
What is Social Media Analytics? Social Media Analytics is about harnessing social media data to gain business insight. In the
Customer Feedback
What is Customer Feedback? Customer feedback is the information we use to evaluate customer satisfaction, an important metric for any
Speech Analytics (Speech to Text)
What is Speech Analytics? The word ‘data’ often conjures up images of files, documents and spreadsheets. In a customer experience
Word Embeddings
What are Word Embeddings? Why are they important? Engineering a computer to understand the meaning of words is a notoriously difficult problem in
Natural Language Understanding
What is Natural Language Understanding (NLU)? The field of Natural Language Processing can often, roughly speaking, be divided into two main
