Blog | Gavagai

2019-10-17

Understanding What is Driving Customer Satisfaction

How to get Customer Insights Using Gavagai Explorer. Suppose you are an employee for a hotel. Your manager has given you last month’s customer reviews. They ask you to figure out what is driving customer satisfaction. The only data you have is a text review and a satisfaction rating for each client.

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2020-02-19

Is the service at Hotel du Collectionneur Arc de Triomphe questionable?

We wanted to see what guests think about Hotel du Collectionneur Arc de Triomphe. Therefore we analyzed 530 reviews with the help of Gavagai Explorer. Some conclusions: 🤨 The staff | 😟 Service

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2020-02-19

We analyzed 1 420 reviews about Whistle

The Whistle GPS tracker allows you to keep track of your pets when they are not at home. We thought it could be interesting to see what pet owners think about this Pet Tracker. To analyze this, we took 1 420 reviews about Whistle posted on TrustPilot and ran them through Gavagai Explorer. Some conclusions: ❤️ Easy to navigate | 🙁 Subscription | 👎 Shipping

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2020-02-19

Customers seem unhappy with the NutriBullet High-Speed Blender

We thought it could be interesting to see how customers talk about the NutriBullet High-Speed Blender. So we took 4 959 reviews about the blender and analyzed them with the help of Gavagai Explorer. Some conclusions: 😒 Broke | 👎 Motor

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2020-02-19

Customers happy with Crutchfield’s delivery

We wanted to see what customers think about this electronic store. Therefore, we took 5 510 reviews about Crutchfield and analyzed them with Gavagai Explorer. Some conclusions: ❤️ Knowledgeable staff | 👍 Fast delivery

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2020-02-18

Runkeeper doesn’t keep running? Analysis of 9 816 app reviews

Keeping track of the distance you’ve run is not the easiest. So we wanted to find out what runners thought of Runkeeper. Therefore we took 9 816 reviews about Runkeeper and ran them through Gavagai Explorer. Some conclusions: 👎 Recording stops | 📴Problems when the screen is turned off

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2020-02-18

Xiaomi Dashcam App 70Mai’s Security Measures Are Fighting Its Users

We were interested in seeing how the application of Xiaomi’s dashcams, 70Mai, is being received. To find out we grabbed 446 reviews and ran them through Gavagai Explorer for analysis. Some conclusions: 😞 Security Measures | 🙅‍♀️ Logging In | 😱 eXception Bug

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2020-02-18

Does the ride-sharing company Pathao’s privacy policy frighten users?

Sharing a ride is not only enviromentally friendly, it is also cheaper. So we wanted to see what people thought about Pathao. Therefore we ran 8 758 reviews through Gavagai Explorer. Some conclusions: 😞 Privacy policy | 👎 Stores SMS | ❌ Canceled orders

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2020-02-18

Is the Magic Bullet Blender’s function hampered?

We wanted to see what customers think about the Magic Bullet Blender. Therefore, we took 4 423 reviews about the blender posted on Amazon and analyzed them with Gavagai Explorer. Some conclusions: | 👎 Motor | 😰 Blade

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2020-02-18

We analyzed 9 212 reviews from SAP employees

We wanted to learn more about how the employees experience the global company SAP. To analyze this, we took 9 212 reviews about SAP posted on Glassdoor and ran them through Gavagai Explorer. Some conclusions: 🍽️ Free lunch | 👍 Flexibility | 👎 HR department

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2020-02-18

We analyzed 20 000 reviews about the Grab app

We wanted to see what we could learn about app user’s experiences of the largest mobile technology company in Southeast Asia. We took 20 000 reviews about the Grab app posted on Google Play and ran them through Gavagai Explorer. Some conclusions: 📍 Wrong location | 🤗 Discounts | 👍 Customer service

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