Blog | Gavagai

2019-10-17

Understanding What is Driving Customer Satisfaction

How to get Customer Insights Using Gavagai Explorer. Suppose you are an employee for a hotel. Your manager has given you last month’s customer reviews. They ask you to figure out what is driving customer satisfaction. The only data you have is a text review and a satisfaction rating for each client.

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2020-03-27

Analysis of 3 162 reviews shows that Direct Line could try to communicate more

Feel safer with insurance? We were interested to know how customers perceive Direct Line’s support system. We used Gavagai explorer to analyze 3 162 reviews. Some conclusions: 🤨 Sudden cancelations | 😲 Overcharging | 👻 Ditching calls

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2020-03-27

Quick analysis of 286 reviews about QBE Car Insurance shows a lack of communication

Choosing the right insurance can be tricky. QBE Insurance is one of Australia’s largest insurers, offering various insurance products. We wanted to learn more about their car insurance so we took 286 reviews about QBE Car Insurance and analyzed it with Gavagai Explorer. Some conclusions: 😞 The staff | 👎 Communication

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2020-03-26

Analysis of 3 500 reviews showcases Google Drive’s high standard

In the digital age, online storage is becoming commonplace in order to easily access files from several devices. But what do users value the most? To find out, we gathered 3 500 reviews about Google Drive and analyzed it with Gavagai Explorer. Some conclusions: ✔️ Simple | 🗺️ Navigating | 🧑‍🤝‍🧑 Teamwork

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2020-03-26

A quick analysis of 305 reviews show that Dropbox may actually need to communicate, outside the box

Want to have your most important documents gathered in one place? Do you also want to be able to focus on, what matters the most? We were interested to know how helpful Dropbox is. We used Gavagai explorer to analyze 305 reviews. Some conclusions: 🤥 Untrustworthy| 🙅 Refund issues | 😲 Account upgrade

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2020-03-25

Going undercover was a good move by Modell’s Sporting Goods

We wanted to know what customers think of an online sports products retailer. To find out, we collected 387 reviews about Modell’s Sporting Goods and analyzed it with Gavagai Explorer. Some conclusions: 😞 Shoes | 👎 Customer service | ❤️ Undercover boss

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2020-03-25

Irritated customers complain about canceled orders, a summary of 425 reviews about Dick’s Sporting Goods

We wanted to know what customers think of a sports product retailer. To find out, we collected 425 reviews about Dick’s Sporting Goods and analyzed it with Gavagai Explorer. Some conclusions: 📞 Phone calls on hold | 👎 Cancelled orders

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2020-03-25

Review analysis shows that customers get rude treatment from Kroger managers

We wanted to know what customers think of a large retail company. To find out, we collected 712 reviews about The Kroger Company and analyzed it with Gavagai Explorer. Some conclusions: 👹Rude managers | 😰 Unfair accusations | ❤️ Wide selection

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2020-03-25

Analysis of 6 309 reviews indicates that creating an account on Xapo = Problematic

As mentioned before, Xapo is an alternative to traditional banking which besides the digital wallet also provides features like savings account, sharing accounts with other people and storing up to 150 different types of currencies in secured digital vaults. We analyzed how easy it is in creating an account. The Gavagai explorer has been used to analyze 6 309 reviews. Some conclusions: 😠 Account Verification | 👎 Support |

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2020-03-25

Analysis of 9 000 reviews shows that Zoosk seems to believe in ‘words are not enough’, so why bother?

Looking for a potential life partner online? Tired of dating apps that won’t allow you to have a conversation, without paying for it? We were interested to know if Zoosk, really is speaking the language of love. We used Gavagai explorer to analyze 9 000 reviews. Some conclusions: 💔 No messages | 💀 Membership | 🙅 Expensive

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2020-03-25

Analysis of 4 445 reviews reveals that TravelTriangle could be making their customers go round in circles

Wanting something to look forward to? What if you could create your own trip package? We were curious to find out how TravelTriangle, has brought back the sun into their customer’s lives. We used Gavagai explorer to analyze 4 445 reviews. Some conclusions: 🐟 Fishy agents | 🦹‍♂️ Unsecure traveling | 🥺 No help

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