Blog

  • Understanding What is Driving Customer Satisfaction

    How to get Customer Insights Using Gavagai Explorer. Suppose you are an employee for a hotel. Your manager has given you last monthโ€™s customer reviews. They ask you to figure out what is driving customer satisfaction. The only data you have is a text review and a satisfaction rating for each client.

  • We analyzed 7 949 reviews about Long Tall Sally

    It is not an easy task for taller women to find clothes that fit properly. Long Tall Sally is one of the few clothing stores that specialize in this. We wanted to see what we could learn about Long Tall Sally and how the clothing store is received by customers. So we took 7 949 reviews about Long Tall Sally and ran them through Gavagai Explorer. Some conclusions: โค๏ธ Good fit | ๐Ÿ™ Returns | ๐Ÿ‘Ž Shipping

  • Review analysis on Ailunโ€™s screen protector๏ปฟ

    Ailun is a newborn compared to existent e-commerce websites and so we wanted to learn about the approach of Ailun and how it is being received by customers. So, we took 2 963 reviews about one of their products and ran them through Gavagai explorer. Some conclusions: โค๏ธ The price | ๐Ÿ‘ Install | ๐Ÿ‘Ž Fit | ๐Ÿ˜ž Crack

  • We analyzed 17 176 reviews about HelloFresh

    We wanted to see how customers experienced the service of one of the major food delivery services. So we collected 17 176 reviews about HelloFresh posted on Trustpilot. With the help of Gavagai Explorer, we were able to analyze all the reviews. Some conclusions: โค๏ธ Fresh | ๐Ÿ‘ Recipes | ๐Ÿ˜ž Customer service

  • We analyzed 834 employee reviews about ITC

    ITC seems to perform well on the economic front but how do ITCs employees experience their employment? Some conclusions: โค๏ธ Training | ๐Ÿ‘ Career opportunities | ๐Ÿ‘Ž Salary | ๐Ÿ˜ž Work-life balance

  • A summary of 6 833 reviews of LendingTree

    We wanted to learn more about the service provided by LendingTree and how this type of business is being received by customers. So we took 6 833 reviews about LendingTree and ran them through Gavagai explorer. Some conclusions: โค๏ธ Simple | ๐Ÿ‘ Customer service | ๐Ÿ‘Ž Lenders | ๐Ÿ˜ž Information

  • We analyzed 4 312 reviews about Tesco

    We wanted to understand why this store has such a low rating on TrustPilot. What do customers talk about in their reviews? Some conclusions: ๐Ÿ‘ Home deliveries | ๐Ÿ‘Ž Food passed โ€œbest beforeโ€ date | โ˜Ž๏ธ Lack of communication

  • We analyzed 1 368 reviews about Mandarin Oriental Paris

    We thought it could be interesting to see how guests talk about one of the Travellersโ€™ Choice Hotels. So we took 1 368 reviews about Mandarin Oriental Paris posted on Tripadvisor and ran them through Gavagai Explorer. Some conclusions: โค๏ธ Large rooms | ๐Ÿ‘ Close to shopping | โ” Still modern

  • We analyzed 4 865 reviews about Philips Sonicare HX6211

    With a score of 4,2 / 5, the Philips electric toothbrush Sonicare 2 series HX6211 is doing quite well on Amazon. To get a grasp of what aspects are affecting the grade average, we analyzed 4 865 reviews using Gavagaiโ€™s AI. Some conclusions: ๐Ÿ˜€ Easy Brushy | โค๏ธ Toothbrush Timers | ๐Ÿ™…โ€โ™€๏ธ Loud Toothbrushes

  • We analyzed 9 678 reviews about Alibaba

    We wanted to see what we could learn about one of the worlds biggest e-commerce platforms. So we took 9 678 reviews about Alibaba and ran them through Gavagai explorer. Some conclusions: โค๏ธ Quick | ๐Ÿ‘ Customer service | ๐Ÿ‘Ž Payment

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