Blog

  • Understanding What is Driving Customer Satisfaction

    How to get Customer Insights Using Gavagai Explorer. Suppose you are an employee for a hotel. Your manager has given you last month’s customer reviews. They ask you to figure out what is driving customer satisfaction. The only data you have is a text review and a satisfaction rating for each client.

  • We analyzed 2 599 reviews about a Rubbermaid food container

    Even simple products are worth analyzing, and can give you really interesting insights. To look closer at this, we fed Gavagai 2 599 Amazon reviews about Rubbermaid’s most reviewed food container into Gavagai Explorer, and we got these instant results! Some conclusions: ❤️ Tight seals | 🔥 Stacking containers | 🔍 Transparency | 🤔 Loose lids

  • We analyzed 495 reviews about Adobe Spark

    Adobe doesn’t just target experienced pros – we wanted to analyze one of their apps with a lower barrier to entry. So we took 500 reviews about Adobe Spark, posted on Capterra, and ran them through Gavagai Explorer for instant analysis. Some Conclusions: 👍 Social Media | 😄 Cross-Platform | 😞 Limitations

  • We analyzed 2 107 reviews about Summit Professional Education

    We wanted to see what we could learn about the customers’ experiences of a training service for healthcare professionals. So we took 2 107 reviews about Summit Professional Education posted on Trust Pilot and ran them through Gavagai Explorer. Some conclusions: ❤️ Live seminars | 😀 Instructors | 👎 Review material

  • Summary of 14 020 employee reviews for Citigroup

    We wanted to see what it is like to work at a large global bank. What do the employees think? To investigate this, we took 14 020 employee reviews for Citigroup from Glassdoor and analyzed them with Gavagai Explorer. Some conclusions: 👍 Flexible schedule | 👎 Salary | ✈️ Global

  • Quick Review analysis about Sydney Trains

    We thought it could be interesting to see how customers talk about this train operator. So we took 342 reviews about Sydney Trains posted on TripAdvisor and analyzed them with Gavagai Explorer. Some conclusions:
    💨 Fast | 💸 Good price | 🙁 The staff

  • Analyzing 1 948 reviews about Norton Security

    o see what we could learn about a titanic player in the cybersecurity market, we decided to analyze Symantec’s flagship software Norton Security. We grabbed 1 948 reviews from capterra.com and ran them through the Gavagai Explorer. Some conclusions: ❤️ Multiple Device Support | 👎 System Slowdown | 😞 Performance problems?

  • We analyzed 15 586 reviews about the McDonalds Mobile App

    We thought it could be interesting to see what users think about McDonald’s mobile app. Does the app really speed up the process? Can we learn anything about mobile UX and restaurant apps in general by looking at McDonalds’ app? We took 15 586 of the reviews about the app posted on Google Play and analyzed them in Gavagai Explorer. Some conclusions: 👍 Great deals | 👎 Technical issues | 🤔 Hygiene factors?

  • Analyzing 956 reviews about streaming service FuboTV

    Today there are many competitors in the streaming media business, and we wanted to see if customer feedback could shed light on Fubo’s strategies and approach. So we took 957 reviews on FuboTV from Trustpilot, and ran them through Gavagai Explorer to see what we could learn. Some Conclusions: ❤️ Help | 👍 Channels | 👎 Website | 😞 Cancelled

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