Insights and Knowledge
Take part in knowledge about text analysis
and insights created through text
analysis of open data
Our latest posts
How to get the most out of your survey?
Creating good surveys and analyzing the data obtained through surveys is a challenging task. We help you to create the ultimate survey.
10 Ways to Make Your Contact Center More Effective, Efficient and Compliant Using AI
Leverage automated deep interaction analysis to improve satisfaction and reduce costs in your contact center.
If you don’t leverage unsolicited customer feedback your CX career is doomed
Fill in all the pieces in your CX puzzle with unsolicited, unstructured, omnichannel customer feedback.
Stop Undermining Your NPS Initiatives
NPS: leverage text analytics to tap into your customers’ interactions, perceptions and intentions and listen to their stories, at scale
Exciting changes to Models and Projects in Explorer are coming
We are planning to release new features regarding Models and Projects in Explorer at the end of March 2021, saving you time and increasing team flexibility.
Our resources
Social Media Analytics
What is Social Media Analytics? Social Media Analytics is about harnessing social media data to gain business insight. In the
Customer Feedback
What is Customer Feedback? Customer feedback is the information we use to evaluate customer satisfaction, an important metric for any
Speech Analytics (Speech to Text)
What is Speech Analytics? The word ‘data’ often conjures up images of files, documents and spreadsheets. In a customer experience
Word Embeddings
What are Word Embeddings? Why are they important? Engineering a computer to understand the meaning of words is a notoriously difficult problem in
Natural Language Understanding
What is Natural Language Understanding (NLU)? The field of Natural Language Processing can often, roughly speaking, be divided into two main
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Insights and Knowledge
Take part in knowledge about text analysis and insights created through text analysis of open data
Our latest posts
How to get the most out of your survey?
Creating good surveys and analyzing the data obtained through surveys is a challenging task. We help you to create the ultimate survey.
10 Ways to Make Your Contact Center More Effective, Efficient and Compliant Using AI
Leverage automated deep interaction analysis to improve satisfaction and reduce costs in your contact center.
If you don’t leverage unsolicited customer feedback your CX career is doomed
Fill in all the pieces in your CX puzzle with unsolicited, unstructured, omnichannel customer feedback.
Stop Undermining Your NPS Initiatives
NPS: leverage text analytics to tap into your customers’ interactions, perceptions and intentions and listen to their stories, at scale
Exciting changes to Models and Projects in Explorer are coming
We are planning to release new features regarding Models and Projects in Explorer at the end of March 2021, saving you time and increasing team flexibility.
Our resources
Social Media Analytics
What is Social Media Analytics? Social Media Analytics is about harnessing social media data to gain business insight. In the
Customer Feedback
What is Customer Feedback? Customer feedback is the information we use to evaluate customer satisfaction, an important metric for any
Speech Analytics (Speech to Text)
What is Speech Analytics? The word ‘data’ often conjures up images of files, documents and spreadsheets. In a customer experience
Word Embeddings
What are Word Embeddings? Why are they important? Engineering a computer to understand the meaning of words is a notoriously difficult problem in
Natural Language Understanding
What is Natural Language Understanding (NLU)? The field of Natural Language Processing can often, roughly speaking, be divided into two main
