Become a shopaholic’s dream,
with cutting-edge customer insights

New opportunities such as omni-channel merges e-commerce and brick and mortar to ensure a consistent retail experience across the board. Launching a new product should take into account both physical and digital challenges such as customer service, delivery, the app, the store and much more than before to be competitive.

One very helpful thing is that customers are now more willing than ever to send a feedback response to help improve your business, by survey, email, or in app survey, especially when they are not pleased. That open ended text question “And…Why?” where customers give you their top of mind is where a lot of simple gains to customer satisfaction can be had.

Making shoppers happy using Gavagai

Consistently reading and analyzing all the texts is very difficult to do. In a perfect world you would have asked a survey specifying every aspect of your business so you would never get surprised in the open ended text, but that is not possible.

AI-powered insights into your shopping experience

With Gavagai Explorer you can ask an open ended question and read all the open ended answers to start understanding what the most important topics from your customers are, all in a simple to use web tool.

Analysts in retail industries are leveraging their text data to improve satisfaction across all channels. When they analyze all the texts they can start to see trends, verify hypothesis, and discover completely new topics for stakeholders to focus on.

When you analyze all the texts in Explorer, you can start to see trends, verify hypotheses, and discover completely new areas for stakeholders to focus on.