Turn Customer Feedback into Actionable Insights with Explorer
With Gavagai’s text analysis solution Explorer, you will:
- Analyze text from surveys, chats, calls, and support tickets in minutes – saving time and costs
- Increase the quality of your analysis and understand customer sentiment and intent with our AI
- Export insights into stakeholder presentations or present them in the interactive dashboard
See Data Turn to Insights
After the demo, you will get a free trial
to try Explorer yourself.
Turn Customer Feedback into Actionable Insights with Explorer
With Gavagai’s text analysis solution Explorer, you will:
- Analyze text from surveys, chats, calls, and support tickets in minutes – saving time and costs
- Increase the quality of your analysis and understand customer
sentiment and intent with our AI - Export insights into stakeholder presentations or present
them in the interactive dashboard
See Data Turn to Insights
After the demo, you will get a free trial to try Explorer yourself.
After the demo, you will get a free trial to try Explorer yourself.
Trusted by Global Industry Leaders
Trusted by Global Industry Leaders
How it works
“69% of CX professionals don’t feel they have access to the information they need to understand customer’s needs and can apply it to improve their experience.” – SmarterCX Insights
Start Understanding Your Customers and Increase KPIs Now
Let AI do the hard work while you focus on the things that matter!
Explorer users express relief from dreadful unnecessary tasks and the joy of having more time to create and report the KPIs that matter to them and their stakeholders.
- Learn how to increase Key Performance Indicators like Net Promoter Score, retention, and user growth
- Learn how to decrease the number of unnecessary support calls and customer complaints
Suitable for all businesses
Faster Analysis
Explorer processes 200,000 verbatims per minute
Explorer processes 200,000 verbatims per minute
Scrape Reviews
From platforms like Trustpilot and Google
From platforms like Trustpilot and Google
Self Service & Ad-hoc
Starting at 120€ per month
Starting at 120€ per month
Volume Discounts
The higher the volume, the lower the cost
The higher the volume, the lower the cost
Build and Reuse AI Models
Across all supported languages to save more time
Across all supported languages to save more time
Faster Analysis
Explorer processes 200,000 verbatims per minute
Explorer processes 200,000 verbatims per minute
Build and Reuse AI Models
Across all supported languages to save more time
Self Service & Ad-hoc
Starting at 120€ per month
Starting at 120€ per month
Volume Discounts
The higher the volume, the lower the cost
The higher the volume, the lower the cost
Scrape Reviews
From platforms like Trustpilot and Google
From platforms like Trustpilot and Google
What makes us different
The company behind Explorer – Gavagai – was spun off from a team at the Swedish Institute of Computer Science
(SICS, now part of RISE). Our technology is based on years of research and development and we do not rely on
external resources.
- Automatic identification of 8 different sentiments and possibility to add custom ones
- Automatic topic detection and modeling (categorization)
- Automatic suggestions for synonyms and related topics
- Automatic support for N-grams (multi-word expressions like “San Francisco”)
What Customers Say About Us
We have worked with Gavagai for a few years now and they have become an integrated part of our analytical offering and process. We use Gavagai Explorer to continuously analyze large amounts of social and editorial content as well as open ended customer and employee feedback.
Gavagai’s automated analysis allows us to scale our operations and brings considerable value to our customers, where we combine it with our own expertise in areas such as Reputation and Customer Experience. Gavagai Explorer is unique in providing support for all Nordic languages as well as most other relevant languages. Kantar Sifo sees Gavagai as a long term partner and together we will continue to develop and deliver market leading analytics and insights in a rapidly changing market.
Per Söderpalm Gavagai’s automated analysis allows us to scale our operations and brings considerable value to our customers, where we combine it with our own expertise in areas such as Reputation and Customer Experience. Gavagai Explorer is unique in providing support for all Nordic languages as well as most other relevant languages. Kantar Sifo sees Gavagai as a long term partner and together we will continue to develop and deliver market leading analytics and insights in a rapidly changing market.
Business Area Director Kantar SifoKANTAR - Leading Market Research company
As a market research company working with qualitative data we find Gavagai to be a game changer for our analytical work.
With Gavagai, we are able to automate much of the analytical work that was previously done manually through hand coding of the data. Because of this we can collect larger quantitative volumes of qualitative data and still complete the analytical work in a timely and efficient manner.
Anders Bengtsson, Ph.D With Gavagai, we are able to automate much of the analytical work that was previously done manually through hand coding of the data. Because of this we can collect larger quantitative volumes of qualitative data and still complete the analytical work in a timely and efficient manner.
CEO at ProtobrandProtobrand - Market Research Company
Gavagai puts a powerful text analysis tool in the hands of any user. ARTD Consultants is pleased to be using this cutting-edge tool to analyse qualitative data in tight time frames. It’s hugely reduced the time it takes us to analyse large amounts of qualitative data.
Jasper Odgers Senior Consultant, ARTD ConsultantsARTD Consultants - Government and Consumer Research Firm
Paddy Power Betfair’s consumer insight team use the Gavagai Explorer to analyse open ended text responses from their online surveys to customers.
The tool allows them to get a clear sense of what themes are arising from the data, the size of each theme and sentiment attributed to this. The time it takes our analysts to get a result from this data has greatly reduced due to the Gavagai Explorer.
William Peters The tool allows them to get a clear sense of what themes are arising from the data, the size of each theme and sentiment attributed to this. The time it takes our analysts to get a result from this data has greatly reduced due to the Gavagai Explorer.
Senior Insights Executive, Paddy Power BetfairPaddyPower - Gaming company
With Explorer, we can identify what drives customer satisfaction and learn about the customer’s issues and problems and follow these over time. It gives us the opportunity of discovering problems when they are minor and fix them immediately, stopping them from ever becoming big issues that threaten our customer satisfaction.
Explorer helps us understand what we are already doing well – but also to be proactive and see the blind spots in our customer experience and fix those issues before they get big.
Haleh Moradi Explorer helps us understand what we are already doing well – but also to be proactive and see the blind spots in our customer experience and fix those issues before they get big.
Nordic Product Manager, NordeaNordea - Leading Nordic Universal Bank
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What Customers Say About Us
Explorer is hugely helpful in our customer projects. We process large amounts of employee comments through our survey’s open ended questions.
CEO, Great Place to Work SwedenEmployee and HR Consulting Company
We have worked with Gavagai for a few years and they have become an integrated part of our analytical process. We use Gavagai Explorer to analyze large amounts of social and editorial content.
Business Area Director Kantar SifoLeading Market Research company
As a market research company working with qualitative data we find Gavagai to be a game changer for our analytical work.
CEO at ProtobandMarket Research Company
Gavagai puts a powerful text analysis tool in the hands of any user. ARTD Consultants is pleased to be using this cutting-edge tool to analyse qualitative data in tight time frames.
Senior Consultant, ARTD ConsultantsGovernment and Consumer Research firm
Paddy Power Betfair’s consumer insight team use the Gavagai Explorer to analyse open ended text responses from their online surveys to customers.
Senior Insights Executive, Paddy Power BetfairGaming company
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