Unpleasant customer service at Sun Basket according to customer reviews

Sun Basket will get three main suggestions from us. First of all, our analysis suggests they need to improve the packaging. Also, customer service needs to be more available. Last but not least, make it easier to cancel a subscription – customers shouldn’t have to call someone to do that, and especially if they never answer!

Caption of a salad.

Customer service

Average grade: 3,35 / 5
Occurrence rate: 8%
It’s related to the topic “packaging”. It seems that some customers had been waiting for a long time before being able to reach customer service.



Packaging

Average grade: 3,36 / 5
Occurrence rate: 15%
Some complained about containers being damaged upon arrival. It was mentioned that on several occasions, it was the cheap plastic containers that had broken.

Subscription

Average grade: 2,36 / 5
Occurrence rate: 2%
It’s related to “packaging”. Some claimed it was difficult to cancel their subscription since they didn’t receive a response.

Caption of the topic “subscription” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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