Lime users are unsatisfied with the charges

Customers are unable to unlock their ride and they’re unhappy with the fees for unlocking. Lime’s customer service isn’t helpful in any way either.

Caption of Lime scooters.

Unlocking

Average grade: 2,79 / 5
Occurrence rate: 3%
Some have had difficulties unlocking their rides on several occasions.



Customer service

Average grade: 2,59 / 5
Occurrence rate: 4%
According to some users, customer service hadn’t done anything in order to resolve their issues.

Charges

Average grade: 2,17 / 5
Occurrence rate: 4%
Some customers are unhappy with the unlock fee.

Caption of the topic “charges” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

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