Lehman’s Hardware is appreciated – but can they handle the expanded online shopping?

Based on our analysis, it is quite obvious that Lehman’s Hardware leaves things to be desired. It seems they’re offering free shipping, and customers really appreciate this. The packaging seems to be quite appreciated as well. The decrease this year can probably be explained by the influx of customers shopping online. Lehman’s Hardware seems to have issues handling expanded online shopping. We suggest they try to fix this as soon as possible!

Caption of tools.

Products

Average grade: 4,38 / 5
Occurrence rate: 17%
Sentiment has been decreasing since 2018. Related topics are “service” and “great”.



Service

Average grade: 3,77 / 5
Occurrence rate: 12%
Sentiment has been decreasing since 2018. Related topics are “products” and “great”.

Shipping

Average grade: 3,35 / 5
Occurrence rate: 8%
Sentiment has been on a decreasing trend since 2016. Related topics are “free” and “packing”.

Caption of the topic “shipping” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Facebook.

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