Customers of Close Brothers dislike the lack of reminders for late payments

Close Brothers won’t notify you if you’re running late on your payments but charge you with late fees instead. They tend to cancel one’s policy as well as an added bonus.

Caption of three brothers.

Payments

Average grade: 2,11 / 5
Occurrence rate: 6%
Some customers have been charged with late payment fees without any notice. Changing the payment date doesn’t seem to make a difference either. Some users were forced to pay even though they gave incorrect bank account information as well.



Policy

Average grade: 2,35 / 5
Occurrence rate: 3%
Some customer policies have been canceled when they’ve missed their payments.

Telephone service

Average grade: 1,85 / 5
Occurrence rate: 2%
Customer service is rude and unhelpful according to some.

Caption of the topic “telephone service” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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