Cineworld’s phone support is too unavailable according to customers

Customers are unable to book tickets online and it’s nearly impossible to get a hold of the phone support. Other than that, the managers are insensible.

Caption of a Cineworld centre.
Photo: Telfordman

Online services

Average grade: 1,62 / 5
Occurrence rate: 24%
Customers are receiving error messages when booking tickets online.



Telephone service

Average grade: 1,26 / 5
Occurrence rate: 13%
Their phone support is quite poor and you’re usually on hold for quite some time before reaching someone.

Managers

Average grade: 1,50 / 5
Occurrence rate: 11%
Some managers are quite oblivious and sometimes, customers aren’t able to talk to them at all.

Caption of the topic “online services” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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