Customers are unable to book tickets online and it’s nearly impossible to get a hold of the phone support. Other than that, the managers are insensible.
Average grade: 1,62 / 5
Occurrence rate: 24%
Customers are receiving error messages when booking tickets online.
Average grade: 1,26 / 5
Occurrence rate: 13%
Their phone support is quite poor and you’re usually on hold for quite some time before reaching someone.
Average grade: 1,50 / 5
Occurrence rate: 11%
Some managers are quite oblivious and sometimes, customers aren’t able to talk to them at all.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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