After analyzing the reviews, the message is clear. Big Bus Tours need to improve the audio content and make it less repetitive. It’s also crucial to make sure the staff see the whole picture and can provide accurate information.
Average grade: 3,68 / 5
Occurrence rate: 14%
Some complained about the commentary being repetitive and sometimes false.
Average grade: 3,43 / 5
Occurrence rate: 13%
Some claimed that after they had purchased tickets online the staff on the bus were unable to provide the actual ticket and didn’t give any information about where to get it.
Average grade: 3,37 / 5
Occurrence rate: 10%
It was mentioned that the staff selling tickets had very limited information about the bus routes and time schedule. Inaccurate information had also resulted in some missing their ride.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TripAdvisor.
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