Benenden Health’s membership is of no use according to customers

Benenden Health won’t pay for procedures and treatment and even though you’re a member, you still have to pay for medical expenses.

Caption of a doctor and a patient.
Photo: Ilmicrofono Oggiono

Payment

Average grade: 3,29 / 5
Occurrence rate: 16%
Customers are under the impression that Benenden Health is avoiding to pay for procedures and treatments. Furthermore, they won’t provide patients with transportation when they’re unable to drive and the monthly services are worthless as you’re still forced to pay for medical expenses.



Membership

Average grade: 3,17 / 5
Occurrence rate: 9%
It’s related to the topic “payment”. Some had canceled their membership since the company didn’t provide for the services they advertised. Some would rather pay for private care at once instead of wasting money every month.

Telephone service

Average grade: 3,93 / 5
Occurrence rate: 9%
Some haven’t received help when they’ve contacted the call center and they’ve been quite aggressive in some cases as well.

Caption of the topic “payment” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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