Bellway’s site managers are considered unprofessional by customers

Customers are having issues with their properties and they’ve been greeted by broken fences, plastic wrappings on windows, and bad finishes on multiple occasions. The site managers are unprofessional as well.

Caption of a couple standing in front of a house.
Photo: Mark Moz

Customer service

Average grade: 3,37 / 5
Occurrence rate: 10%
The site managers are unprofessional while customer service is unhelpful.



Property maintenance

Average grade: 3,17 / 5
Occurrence rate: 12%
On several occasions, customers had noticed more and more issues with their properties, such as broken fences, bad finishes, plastic wrappings on windows, and overall shoddy workmanship.

Build quality

Average grade: 3,64 / 5
Occurrence rate: 15%
The build quality is poor and even dangerous in some cases. It correlates with “customer service”.

Caption of the topic “build quality” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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