We suggest Audley Travel make some changes concerning the booking system in order to make the customers happy. Also, reduce the prices or try creating better deals – such as improving the selection of hotels.
Average grade: 4,80 / 5
Occurrence rate: 11%
Some claimed to have had a poor booking experience leading to several mistakes because of an old-fashioned process.
Average grade: 4,64 / 5
Occurrence rate: 7%
It seems that on several occasions, customers had been dissatisfied with their hotels not being comfortable.
Average grade: 4,52 / 5
Occurrence rate: 5%
It’s related to the topic “hotels”. Some complained about the company being a little more pricey compared to others.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.