Audley Travel has a problematic booking system according to customer reviews

We suggest Audley Travel make some changes concerning the booking system in order to make the customers happy. Also, reduce the prices or try creating better deals – such as improving the selection of hotels.

Caption of an airplane.

Booking

Average grade: 4,80 / 5
Occurrence rate: 11%
Some claimed to have had a poor booking experience leading to several mistakes because of an old-fashioned process.



Hotels

Average grade: 4,64 / 5
Occurrence rate: 7%
It seems that on several occasions, customers had been dissatisfied with their hotels not being comfortable.

Price

Average grade: 4,52 / 5
Occurrence rate: 5%
It’s related to the topic “hotels”. Some complained about the company being a little more pricey compared to others.

Caption of the topic “price” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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