Based on our analysis, we suggest Confused.com make customer service more available, give rewards to customers as promised, and last but not least – improve the comparison tool. These improvements would probably lead to a higher overall grade.
Average grade: 2,84 / 5
Occurrence rate: 6%
Some claimed they had found cheaper prices when doing some research themselves, which made them feel they had been ripped off.
Average grade: 3,17 / 5
Occurrence rate: 5%
Some complained they never received rewards as promised when purchasing an insurance policy.
Average grade: 2,78 / 5
Occurrence rate: 3%
It’s related to the topic “payment”. It seems that there is no number to call when having difficulties, it’s only possible to email and the response time is slow, taking several days.
- If you found this analysis interesting, you might also be interested in our analysis of Direct Line!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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