Based on the insights, we suggest Commerzbank make it more efficient to cancel or open a bank account. Also, try to make the fees more worthwhile and have a look through the insurance policy – some customers feel frustrated with it.
Average grade: 1,31 / 5
Occurrence rate: 17%
Some customers claimed that their attempts to open an account were blocked without any notification. It also seems that some had problems trying to cancel their accounts.
Average grade: 1,29 / 5
Occurrence rate: 16%
Some complained about expensive fees and overpriced bank charges.
Average grade: 1,07 / 5
Occurrence rate: 2%
It seems that the staff was eager to sell insurance even though customers already were well insured. In some cases, the insurance wasn’t successfully completed when loans were redeemed.
- If you found this analysis interesting, you might also be interested in our analysis of Western Union!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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