Commerzbank customers find it hard to open and close bank accounts

Based on the insights, we suggest Commerzbank make it more efficient to cancel or open a bank account. Also, try to make the fees more worthwhile and have a look through the insurance policy – some customers feel frustrated with it.

Caption of a Commerzbank building.
Photo: Arminia

Account

Average grade: 1,31 / 5
Occurrence rate: 17%
Some customers claimed that their attempts to open an account were blocked without any notification. It also seems that some had problems trying to cancel their accounts.



Fees

Average grade: 1,29 / 5
Occurrence rate: 16%
Some complained about expensive fees and overpriced bank charges.

Insurance

Average grade: 1,07 / 5
Occurrence rate: 2%
It seems that the staff was eager to sell insurance even though customers already were well insured. In some cases, the insurance wasn’t successfully completed when loans were redeemed.

Caption of the topic “insurance” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!