Broadway Travel’s customer service disliked by customers

Broadway Travel should improve their customer service as they’re incompetent and difficult to contact. The agency is dishonest with prices as well.

Caption of an airplane in the sunset.

Price

Average grade: 3,07 / 5
Occurrence rate: 15%
The agency has been, on multiple occasions, dishonest with their prices leaving customers with products that don’t match their price.

Customer service

Average grade: 3,03 / 5
Occurrence rate: 10%
Customer service is incompetent and difficult to get a hold of.



Refunds

Average grade: 1,58 / 5
Occurrence rate: 8%
When customers were complaining and asking for a refund, they never heard back from the agency. It correlates with “email support”.

Email support

Average grade: 2,98 / 5
Occurrence rate: 13%
The email support is unresponsive and it takes an absurd amount of time for them to reply.

Caption of the topic “email support” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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