Broadway Travel should improve their customer service as they’re incompetent and difficult to contact. The agency is dishonest with prices as well.
Average grade: 3,07 / 5
Occurrence rate: 15%
The agency has been, on multiple occasions, dishonest with their prices leaving customers with products that don’t match their price.
Average grade: 3,03 / 5
Occurrence rate: 10%
Customer service is incompetent and difficult to get a hold of.
Average grade: 1,58 / 5
Occurrence rate: 8%
When customers were complaining and asking for a refund, they never heard back from the agency. It correlates with “email support”.
Average grade: 2,98 / 5
Occurrence rate: 13%
The email support is unresponsive and it takes an absurd amount of time for them to reply.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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