We suggest British Airways make online booking more convenient and resolve the errors – they receive a lot of complaints about the current system. Also, improve customer service and create a better trainee program.
Average grade: 1,42 / 5
Occurrence rate: 13%
Some complained about it being difficult trying to book online due to several error messages and other inconveniences in the booking system.
Average grade: 1,30 / 5
Occurrence rate: 10%
Some claimed the staff to be rude and unprofessional.
Average grade: 1,38 / 5
Occurrence rate: 7%
Sentiment has decreased this year. Related topics are “good” and “great”.
- If you found this analysis interesting, you might also be interested in our analysis of Broadway Travel!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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