Compare the Market’s customers call for transparency when it comes to prices and quotes

Based on our insights, we suggest they are transparent regarding prices and quotes, so customers don’t feel fooled. Also, it seems as if customers would appreciate it if you made sure they would get one more chance before getting their policy canceled.

Caption of a man using a computer.

Quotes

Average grade: 3,52 / 5
Occurrence rate: 10%
Some complained about misleading quote forms, sometimes they’re not accurate.



Price

Average grade: 3,64 / 5
Occurrence rate: 8%
It’s related to the topic “quotes”. As mentioned previously, some claimed that what you get quoted won’t be the price.

Payment

Average grade: 3,31 / 5
Occurrence rate: 5%
It seems that when some customers had missed a payment their policy had been canceled, and on top of that they still were getting charged.

Caption of the topic “quotes” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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