Based on our insights, we suggest they are transparent regarding prices and quotes, so customers don’t feel fooled. Also, it seems as if customers would appreciate it if you made sure they would get one more chance before getting their policy canceled.
Average grade: 3,52 / 5
Occurrence rate: 10%
Some complained about misleading quote forms, sometimes they’re not accurate.
Average grade: 3,64 / 5
Occurrence rate: 8%
It’s related to the topic “quotes”. As mentioned previously, some claimed that what you get quoted won’t be the price.
Average grade: 3,31 / 5
Occurrence rate: 5%
It seems that when some customers had missed a payment their policy had been canceled, and on top of that they still were getting charged.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.