Customers have to wait an absurd amount of time before meeting a Babylon Health doctor face to face. Reaching customer service is extremely difficult as well.
Average grade: 3,95 / 5
Occurrence rate: 15%
It takes several weeks to book a face to face meeting according to some. Doctors are often running late as well.
Average grade: 3,38 / 5
Occurrence rate: 8%
In some cases, it’s been nearly impossible to get through to customer service. Some were put on hold for a long time as well. It correlates with“wait time”.
Average grade: 2,54 / 5
Occurrence rate: 1%
Some aren’t receiving notifications regarding booked appointments and cancelations.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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