Babylon Health’s customers tired of the waiting time

Customers have to wait an absurd amount of time before meeting a Babylon Health doctor face to face. Reaching customer service is extremely difficult as well.

Caption of a doctor and a patient.

Wait time

Average grade: 3,95 / 5
Occurrence rate: 15%
It takes several weeks to book a face to face meeting according to some. Doctors are often running late as well.

Telephone service

Average grade: 3,38 / 5
Occurrence rate: 8%
In some cases, it’s been nearly impossible to get through to customer service. Some were put on hold for a long time as well. It correlates with“wait time”.


Average grade: 2,54 / 5
Occurrence rate: 1%
Some aren’t receiving notifications regarding booked appointments and cancelations.

Caption of the topic “notifications” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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