Wickes adapted to Covid-19 very well according to customers

Wickes has taken several measures to ensure they are following the regulations put in place during this pandemic. One of these measures is the “click and collect” topic. It enables customers to shop without leaving their cars. They simply just order things online and drive to the store where it is loaded onto the car. This is one of the ways Wickes are practicing social distancing. Even inside the store, it is easy to follow the regulations, something that many customers appreciate tremendously. Wickes have made a point on caring about their customers and should keep doing it even after this pandemic is over. Great work!

Caption of a Wickes store.
Photo: Johnfellows1988

Click and collect

Average grade: 4,74 / 5
Occurrence rate: 31%
Sentiment has been on an overall slightly decreasing trend since the beginning of May. Related topics are “used” and “store”.



Distancing

Average grade: 4,90 / 5
Occurrence rate: 11%
The sentiment is highly positive, but variations are becoming bigger with time. Related topics are “social” and “good”.

Stock

Average grade: 3,91 / 5
Occurrence rate: 11%
Sentiment has been on an overall positive trend, with smaller and smaller variations and volatility. Related topics are “items” and “store”.

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Caption of the topic “stock” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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