SingTel users tired of the long loading times

Three; it’s a magic number. We have three main suggestions for SingTel. First, make sure to change the one-time password to another form of verification. Secondly, make sure that customer service is available and up to date. Last, but definitely not least; SingTel really needs to decrease the loading time.

Caption of a person holding a phone.
Photo: bongkarn thanyakij

Account access

Average grade: 2,17 / 5
Occurrence rate: 9%
It seems that some don’t like the one-time password concept. Also, on several occasions, some users received error messages when trying to sign in.

Customer service

Average grade: 2,10 / 5
Occurrence rate: 5%
Some claimed it to be difficult to reach customer service, that they’re unresponsive.


Average grade: 2,09 / 5
Occurrence rate: 12%
Some complained that the loading time is slow.

Caption of the topic “customer service” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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