Three; it’s a magic number. We have three main suggestions for SingTel. First, make sure to change the one-time password to another form of verification. Secondly, make sure that customer service is available and up to date. Last, but definitely not least; SingTel really needs to decrease the loading time.
Average grade: 2,17 / 5
Occurrence rate: 9%
It seems that some don’t like the one-time password concept. Also, on several occasions, some users received error messages when trying to sign in.
Average grade: 2,10 / 5
Occurrence rate: 5%
Some claimed it to be difficult to reach customer service, that they’re unresponsive.
Average grade: 2,09 / 5
Occurrence rate: 12%
Some complained that the loading time is slow.
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