Review analysis of Optus shows that the app keeps crashing

The message is clear. Based on customer review data, Optus really needs to fix the error messages and make the log-in process go smoother. Optus keeps crashing and many users have got extremely annoyed by this.

Caption of an Optus store.
Photo: James Cridland


Average grade: 1,29 / 5
Occurrence rate: 4%
This topic seems to be referring to users receiving error messages when trying to sign in, check their bills, or make a payment.


Average grade: 1,46 / 5
Occurrence rate: 4%
Some complained that frequently, the app didn’t load their bills or other information.

Account access

Average grade: 1,50 / 5
Occurrence rate: 7%
Some mentioned that when they open up the app it crashes or they receive error messages when trying to log in.

Caption of the topic “load” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!