KPN’s log-in in need of improve according to users

Based on our analysis, we suggest KPN improve the log-in process, since that seems to be a reoccurring issue for the users. Also, make sure the app doesn’t crash all the time.

Caption of a man using a phone.
Photo:  alejandroescamilla


Average grade: 1,98 / 5
Occurrence rate: 4%
It’s related to the topic “account access”. This topic is referring to users receiving error messages when trying to sign in.


Average grade: 2,34 / 5
Occurrence rate: 7%
It seems that the app is crashing when attempting to retrieve data and it would not load.

Account access

Average grade: 2,04 / 5
Occurrence rate: 8%
It’s related to the topic “message”. Some claimed they were unable to log in, because the app keeps crashing.

Caption of the topic “account access” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!