Based on our analysis, we suggest KPN improve the log-in process, since that seems to be a reoccurring issue for the users. Also, make sure the app doesn’t crash all the time.
Average grade: 1,98 / 5
Occurrence rate: 4%
It’s related to the topic “account access”. This topic is referring to users receiving error messages when trying to sign in.
Average grade: 2,34 / 5
Occurrence rate: 7%
It seems that the app is crashing when attempting to retrieve data and it would not load.
Average grade: 2,04 / 5
Occurrence rate: 8%
It’s related to the topic “message”. Some claimed they were unable to log in, because the app keeps crashing.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.
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