Turkcell customers bothered by log-in errors

Turkcell has got room for improvement, based on our analysis. We suggest they really make sure it’s possible to pay bills in a hassle-free way in the app. Also, fix the log-in errors!

Caption of a Turkcell store.
Photo: Pivox

Information

Average grade: 1,98 / 5
Occurrence rate: 4%
This topic seems to be referring to the app not giving the required information. It seems that there’s a lot of bugs and in some cases, user information is not updated.



Bills

Average grade: 1,71 / 5
Occurrence rate: 2%
It seems that on some occasions, the app had crashed when trying to pay bills.

Account access

Average grade: 1,75 / 5
Occurrence rate: 4%
Some had a hard time trying to log in since the app didn’t accept their password.

Caption of the topic “bills” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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