The data says it all. We suggest du App improve the general customer service, with an extra focus on improved knowledge among the staff. Some training could be helpful. Also, fix the technical issues, such as the log-in process and the app displaying the wrong balance.
Average grade: 1,09 / 5
Occurrence rate: 9%
Some claimed that customer service had been incompetent and unhelpful, not being able to answer basic questions. Sometimes they had also been unresponsive.
Average grade: 1,25 / 5
Occurrence rate: 8%
It seems that some of the users couldn’t log in, only receiving error messages.
Average grade: 1,30 / 5
Occurrence rate: 5%
Some complained that when checking the account balance in the app, it was incorrect.
- If you found this analysis interesting, you might also be interested in our analysis of Telefonica!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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