MegaFon Customers can’t access their accounts

Customers of MegaFon are having issues signing into the application. They’re often met with different types of error codes and the password that’s sent by SMS isn’t working. Overall, they’re poorly rated.

Caption of person holding phone to ear. Photo:
Photo: Taylor Grote

Account access

Average grade: 1,81 / 5
Occurrence rate: 12%
Some customers are having issues signing in and the auto-login doesn’t work at times.



Internal error

Average grade: 1,69 / 5
Occurrence rate: 12%
The Topic correlates to “account access”

SMS

Average grade: 1,81 / 5
Occurrence rate: 4%
When some enter the password sent by SMS, they’re met by an error code.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play Store.

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