Tone It Up, don’t hide the content

We suggest Tone It Up make sure users can access the content they have paid for. The app seems to crash quite often, which is annoying for the users. Also, resolve the log in errors as soon as possible.

Caption of a man lifting weights.

Subscription

Average grade: 3,13 / 5
Occurrence rate: 13%
Some claimed that the paid subscription isn’t worth it since the app isn’t working properly, difficult to access content, etc.



Account access

Average grade: 3,31 / 5
Occurrence rate: 12%
It’s related to the topic “subscription”. It seems that some users couldn’t access the reset link when trying to log in and were receiving error messages. As mentioned previously, in some cases, some couldn’t access purchased content.

Videos

Average grade: 3,47 / 5
Occurrence rate: 9%
Some complained that the app would crash whenever trying to play videos.

Caption of the topic “subscription” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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