Telefónica needs to improve the data lines according to customers

The mobile data as well as data lines are of poor quality and customers are quite dissatisfied with them. The app is however extremely easy to use.

Caption of a woman talking on the phone.
Photo: Andrea Piacquadio

Data

Average grade: 1,93 / 5
Occurrence rate: 14%
The sentiment has been increasing since 2020. Correlating topics are “mobile” and “line”.

Easy

Average grade: 3,95 / 5
Occurrence rate: 5%
The sentiment has been increasing quite substantially since 2020. Correlating topics are “intuitive” and “fast”.



Information

Average grade: 2,42 / 5
Occurrence rate: 8%
The sentiment has been increasing since 2020. Correlating topics are “data” and “useful”.

Fast

Average grade: 3,10 / 5
Occurrence rate: 3%
The sentiment has been decreasing since August 2018. Correlating topics are “easy” and “unhelpful”.

Caption of the topic “information” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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