Review analysis of My Swisscom show rising sentiment

My Swisscom’s customers appreciate the changes they implemented in 2020 as many of their topic’s sentiments have been increasing since then. Customers are having issues navigating in 2020.

Caption of a woman using her phone.

Login

Average grade: 2,00 / 5
Occurrence rate: 8%
The sentiment has been decreasing since 2013. Correlating topics are “failed” and “SMS”.

Easy

Average grade: 4,57 / 5
Occurrence rate: 5%
The sentiment has been increasing since 2020. Correlating topics are “simple” and “responsive”.



Update

Average grade: 3,40 / 5
Occurrence rate: 3%
The sentiment has been increasing massively in 2020. Correlating topics are “otherwise” and “traffic”.

Navigate

Average grade: 2,25 / 5
Occurrence rate: 3%
The sentiment has been decreasing quite substantially since 2020. Correlating topics are “info” and “data”.

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Caption of the topic “login” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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