Analysis of My Cincinnati Bell reviews indicates users are unhappy with account issues

My Cincinnati Bell’s customers are having problems with their accounts and the issue has persisted since 2017 according to their customers. They’re otherwise highly graded.

Caption of a bell.

Online

Average grade: 3,80 / 5
Occurrence rate: 1%
The sentiment has been decreasing since 2019. Correlating topics are “better” and “sign”

Account

Average grade: 3,77 / 5
Occurrence rate: 4%
The sentiment was decreasing from 2017 to 2019, it’s been stable since then. Correlating topics are “manage” and “super”.



Bill

Average grade: 4,60 / 5
Occurrence rate: 3%
The sentiment has been increasing since 2019. Correlating topics are “very easy” and “information”.

Reminders

Average grade: 4,77 / 5
Occurrence rate: 2%
The sentiment has been increasing since 2018. Correlating topics are “love” and “like”.

Caption of the topic “online” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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