My Cincinnati Bell’s customers are having problems with their accounts and the issue has persisted since 2017 according to their customers. They’re otherwise highly graded.
Average grade: 3,80 / 5
Occurrence rate: 1%
The sentiment has been decreasing since 2019. Correlating topics are “better” and “sign”
Average grade: 3,77 / 5
Occurrence rate: 4%
The sentiment was decreasing from 2017 to 2019, it’s been stable since then. Correlating topics are “manage” and “super”.
Average grade: 4,60 / 5
Occurrence rate: 3%
The sentiment has been increasing since 2019. Correlating topics are “very easy” and “information”.
Average grade: 4,77 / 5
Occurrence rate: 2%
The sentiment has been increasing since 2018. Correlating topics are “love” and “like”.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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