Users of Medly want the option to buy individual instrument packs

Customers are unhappy that you’re not able to purchase specific instrument packs as well as the app’s constant crashing. They’re also annoyed that some tracks are deleted upon exiting the app.

Caption of instruments.

Subscription

Average grade: 3,52 / 5
Occurrence rate: 8%
Some are unhappy with the fact that you can’t buy a specific instrument pack and the introduction of a monthly or yearly membership.



Soundtrack

Average grade: 3,91 / 5
Occurrence rate: 3%
When some users exit the app, some of their tracks are deleted.

Play

Average grade: 4,03 / 5
Occurrence rate: 8%
The app is sometimes crashing upon playing one’s song.

Caption of the topic “subscription” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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