Analysis of Telia reviews indicates the need for fundamental change

Customers are extremely disappointed with Telia and they’ve pretty much missed their mark on every single topic. They’re poorly rated and customers are especially dissatisfied with contacting them.

Caption of the Telia logo on a building.
Photo: Håkan Dahlström

Subscription

Average grade: 1,45 / 5
Occurrence rate: 17%
The sentiment has been increasing since 2018. Correlating topics are “new” and “cancel”.

Contact

Average grade: 1,31 / 5
Occurrence rate: 17%
The sentiment has been increasing since 2016. Correlating topics are “support” and “new”.



TV

Average grade: 1,79 / 5
Occurrence rate: 10%
The sentiment has been decreasing since 2018. Correlating topics are “box” and “fiber”.

Fiber

Average grade: 1,77 / 5
Occurrence rate: 11%
The sentiment has been decreasing since 2016. Correlating topics are “tv” and “via”.

Caption of the topic “contact” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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