The MyWin app’s users are having billing issues

MyWin is easy to use and their customer loves their app. They do however have few available options and customers seem to have some problem with their billing.

Caption of a woman holding a phone.

Bill

Average grade: 3,45 / 5
Occurrence rate: 34%
The sentiment has been decreasing since December 2019. Correlating topics are “pay” and “easy”.

Options

Average grade: 2,11 / 5
Occurrence rate: 8%
The sentiment has been decreasing since July 2019. Correlating topics are “bill” and “pay”.



Ease of use

Average grade: 4,85 / 5
Occurrence rate: 23%
The sentiment has been decreasing since April 2020. Correlating topics are “responsiveness” and “bill”.

Responsiveness

Average grade: 4,45 / 5
Occurrence rate: 17%
Sentiment has decreased this year. Related topics are “good” and “great”.

Caption of the topic “options” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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