VirginMedia is keener on finding new customers rather than tending to their current ones since their offers are targeted towards new users. Customers are having a hard time canceling their contracts as well.
Average grade: 1,12 / 5
Occurrence rate: 24%
The sentiment is extremely low and it’s been decreasing since 2018. Correlating topics are “cancel” and “month”.
Average grade: 1,28 / 5
Occurrence rate: 15%
The sentiment is overall negative and has been so since 2016. Correlating topics are “new” and “customers”.
Average grade: 1,13 / 5
Occurrence rate: 16%
The sentiment, has, like the one for “Offers” been negative since 2016. Correlating topics are “month” and “pay”.
- If you found this analysis interesting, you might also be interested in our analysis of Dustin Home!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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