Home Chef’s customers are unsatisfied with the service

Customers are dissatisfied with the service Home Chef provides. It is however easy to use and the available recipes, as well as quality, are decently graded, though their general feel is poorly graded.

Caption of a woman cooking.
Photo: Andrea Piacquadio

The Service

Average grade: 2,96 / 5
Occurrence rate: 13%
The sentiment has decreased quite substantially this year. Correlating topics are “better” and “right”.

Ease of Use

Average grade: 4,73 / 5
Occurrence rate: 19%
The sentiment has been increasing since 2018 and correlating topics are “recipes” and “delicious”.



Quality

Average grade: 3,29 / 5
Occurrence rate: 11%
The sentiment has increased considerably this year. Correlating topics are “produce” and “slipping”.

Meal Box Options

Average grade: 3,91 / 5
Occurrence rate: 11%
The sentiment decreased substantially in 2018 though it’s been slowly increasing since then. Correlating topics are “menu” and “love”.

Caption of the topic “the service” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Facebook.

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