Customers are sick and tired of Busuu’s intrusive and annoying pop-ups recommending them to upgrade. The subscription fee is too high as well and users are unable to log-in.
Average grade: 3,32 / 5
Occurrence rate: 9%
Some customers are annoyed with the constant nagging to upgrade to premium. Users have had issues canceling their subscription as well and the service is too expensive.
Average grade: 2,46 / 5
Occurrence rate: 3%
Customers are having issues logging into the application. It displays an error code stating that the email or password is incorrect when it isn’t.
Average grade: 2,63 / 5
Occurrence rate: 1%
This topic correlates with “premium version”.
- If you found this analysis interesting, you might also be interested in our analysis of Duolingo!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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