Busuu’s ads ruin the app according to customers

Customers are sick and tired of Busuu’s intrusive and annoying pop-ups recommending them to upgrade. The subscription fee is too high as well and users are unable to log-in.

Caption of dictionaries.

Premium Version

Average grade: 3,32 / 5
Occurrence rate: 9%
Some customers are annoyed with the constant nagging to upgrade to premium. Users have had issues canceling their subscription as well and the service is too expensive.



Account Access

Average grade: 2,46 / 5
Occurrence rate: 3%
Customers are having issues logging into the application. It displays an error code stating that the email or password is incorrect when it isn’t.

Notifications

Average grade: 2,63 / 5
Occurrence rate: 1%
This topic correlates with “premium version”.

Caption of the topic “notifications” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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