Review analysis of StudyBlue indicates that users are tricked into subscribing

StudyBlue is charging its users for their subscription even though they never agreed to it and on top of that, it’s really hard receiving a refund. Customers are also having a hard time logging into the application.

Caption of a girl doing homework.
Photo: Andrea Piacquadio

Subscription

Average grade: 2,23 / 5
Occurrence rate: 3%
Some customers have had difficulties receiving a refund when they’ve been charged for a premium version they never agreed to. Furthermore, it’s quite problematic canceling one’s subscription.



Account access

Average grade: 2,35 / 5
Occurrence rate: 2%
On several occasions, users haven’t been able to log in. The option of connecting one’s Facebook or Google account isn’t working for some customers as well.

Offline mode

Average grade: 2,90 / 5
Occurrence rate: 3%
The app keeps switching to offline mode for some reason even though users are connected to Wi-Fi.

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Caption of the topic “account access” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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