Review analysis of MyVodafone India shows that their customers feel poorly treated

MyVodafone’s app’s Recharge Plan doesn’t work for some of their customers and it’s poorly rated. Furthermore, their customer care is atrocious.

Caption of a man looking at his phone by a tarmac road.

Customer Care

Average grade: 1,11 / 5
Occurrence rate: 5%
The sentiment is quite low and it’s unlikely it’ll increase any time soon. Correlating topics are “call” and “network”.

Their Network

Average grade: 1,53 / 5
Occurrence rate: 32%
Like “customer care”, the sentiment is fairly low with a low probability of an increase. Correlating topics are “worst” and “slow”.

Vodafone’s Recharge Plan

Average grade: 1,87 / 5
Occurrence rate: 20%
The sentiment has increased since May though it’s still, negative. Correlating topics are “data” and “network”.

Caption of the topic “vodafone’s recharge plan” from Gavagai Explorer Dashboard.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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