HelloTalk charges people during the trial period, according to users

HelloTalk users are suspended for having multiple accounts while some are charged even though they canceled their subscription during the trial period. Their notifications are also flawed.

Caption of a grammar book.
Photo: Nenad Stojkovic

Account Access

Average grade: 2,00 / 5
Occurrence rate: 9%
This topic seems to refer to the “suspension policy”. It’s related to the topic “premium”. It was mentioned that some accounts randomly got suspended since the app won’t allow users to create multiple accounts with one single phone.



Premium Version

Average grade: 2,84 / 5
Occurrence rate: 9%
The topic is related to “account access”. Some complained that it’s difficult to cancel your subscription and some were also charged without being notified.

Notifications

Average grade: 2,94 / 5
Occurrence rate: 4%
Some claimed that in some cases, they didn’t receive any notifications for new messages causing them to miss them.

Caption of the topic “account access” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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