Deutsche Telekom on a downward spiral

Deutsche Telekom did something in 2020 that customers are extremely unsatisfied with since each and every topic sentiment has been decreasing since 2020. They’re also poorly graded.

Caption of Deutsche Telekom building.
Photo: Elizabeth K. Joseph

Contract

Average grade: 1,38 / 5
Occurrence rate: 28%
The sentiment has been decreasing since March 2020. Correlating topics are “new” and “Terminated”.

Fast

Average grade: 2,10 / 5
Occurrence rate: 12%
The sentiment has been decreasing since February 2020. Correlating topics are “internet” and “port”.



Bill

Average grade: 1,31 / 5
Occurrence rate: 7%
The sentiment has been decreasing at a rapid pace since May 2020. Correlating topics are “pay” and “paid”.

Connection

Average grade: 1,48 / 5
Occurrence rate: 15%
The sentiment has been decreasing since March 2020. Correlating topics are “new” and “house”.

Caption of the topic “contract” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!