Vodafone UK customers unhappy with their internet speed

Customers aren’t satisfied with Vodafone UK’s internet speed. Their topic sentiment has started to decrease in 2020 as well, suggesting changes that users aren’t happy with.

Caption of a Vodafone store.
Photo: Mtaylor848

Service

Average grade: 1,42 / 5
Occurrence rate: 26%
The sentiment has been decreasing since April 2020. Correlating topics are “broadband” and “poor”.

Fast

Average grade: 1,86 / 5
Occurrence rate: 12%
The sentiment was increasing from October 2019 to May 2020, though it’s started to decrease since then. Correlating topics are “broadband” and “internet”.



Contact

Average grade: 1,19 / 5
Occurrence rate: 11%
The sentiment has been decreasing since April 2020. Correlating topics are “time” and “twitter”.

Account

Average grade: 1,23 / 5
Occurrence rate: 15%
The sentiment has been decreasing since February 2020. Correlating topics are “money” and “credit”.

Caption of the topic “account” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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