Dubsmash users having issues with saving their videos

Some customers can’t save their Dubsmash videos while others are unable to login. Users are receiving error messages upon saving videos as well.

Caption of a woman using her phone.
Photo: bongkarn thanyakij

Account access

Average grade: 1,75 / 5
Occurrence rate: 4%
The app keeps displaying error messages when users are trying to sign in.

App functionality

Average grade: 2,17 / 5
Occurrence rate: 2%
Some have complained that the app is laggy and slow. It correlates with “save feature”.

Save feature

Average grade: 1,67 / 5
Occurrence rate: 1%
Some users keep receiving error messages when trying to save their videos. It correlates with “app functionality”.

Caption of the topic “account access” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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