Toptal communication with their customers on a downward slope

Toptal is highly graded and there are few things they could change. Their developers as well as the ability to communicate has however decreased in sentiment since 2017 which is somewhat troublesome.

Caption of a computer, a smartphone, and a notebook.

Projects

Average grade: 4,83 / 5
Occurrence rate: 28%
The sentiment has been increasing since 2014. Correlating topics are “developer” and “right”.

Developers

Average grade: 4,73 / 5
Occurrence rate: 15%
The sentiment has been decreasing since 2017. Correlating topics are “searching” and “projects”.



Professionalism

Average grade: 4,93 / 5
Occurrence rate: 14%
The sentiment has been increasing since 2014. Correlating topics are “talents” and “deveöoper”.

Communication

Average grade: 4,59 / 5
Occurrence rate: 8%
The sentiment has been decreasing since 2017. Correlating topics are “great” and “projects”.

Caption of the topic “communication” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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