PeoplePerHour users are unhappy with how their accounts are handled

The PeoplePerHour users’ accounts are sometimes deactivated which enrages customers. They do however value their search function suggesting a wide range of selection as well as a well-implemented search function.

Caption of a person using a computer.
Photo: Tatiana Syrikova

Account

Average grade: 1,59 / 5
Occurrence rate: 10%
The sentiment has been increasing since 2013. Correlating topics are “money” and “deactivated”.

Skills

Average grade: 4,22 / 5
Occurrence rate: 3%
The sentiment has been increasing since 2015. Correlating topics are “good” and “searching”.



Fees

Average grade: 2,42 / 5
Occurrence rate: 10%
The sentiment has been, overall, increasing since 2013. Correlating topics are “high” and “service”.

Searching

Average grade: 3,81 / 5
Occurrence rate: 11%
The sentiment has seen an overall increase since 2015, usually following the pattern of a large increase and then a couple of small decreases. Correlating topics are “great” and “good”.

Caption of the topic “fees” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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