Stadia’s users seem very unhappy with their accounts

Stadia should investigate as to why customers grade their accounts so poorly. Users are experiencing lag as well, though its sentiment has started to increase in 2020.

Caption of an Xbox controller.

Service

Average grade: 3,87 / 5
Occurrence rate: 13%
The sentiment has been increasing since March 2020. Correlating topics are “great” and “love”.

Lag

Average grade: 3,95 / 5
Occurrence rate: 9%
The sentiment was decreasing between December 2019 and March 2020 though it’s started to increase since then. Correlating topics are “great” and “controller”.



Account

Average grade: 2,42 / 5
Occurrence rate: 2%
The sentiment has been increasing since February 2020. Correlating topics are “free” and “family”.

Easy to use

Average grade: 4,74 / 5
Occurrence rate: 3%
This topic is the highest-rated one in this project. Sentiment has been on an increasing trend since February. Related topics are “great” and “setup”. The sentiment has been increasing since February. Correlating topics are “great” and “setup”.

Caption of the topic “account” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!