EveryPlate customers unsatisfied with missing ingredients and poor packaging

Customers aren’t receiving their meal kits and if they do, they’re often missing ingredients. The packaging is poor as well. Apparently, they pack the vegetables at the bottom of the box causing them to get bruised or smashed. Contacting customer service is to no avail as well as they never seem to answer.

Caption of plates.

Delivery service

Average grade: 4,07 / 5
Occurrence rate: 8%
Some customers have claimed that their delivery never arrived on the scheduled date. Ingredients are usually missing as well with each and every delivery.


Average grade: 3,83 / 5
Occurrence rate: 7%
Vegetables are often bruised or smashed. For some reason, they’re packed at the bottom of the box.

Customer service

Average grade: 3,78 / 5
Occurrence rate: 8%
Getting in contact with EveryPlate’s customer service is nearly impossible according to customers. It correlates with “delivery service”.

Caption of the topic “vegetables” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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