We suggest Telus make sure to fix bugs and stop the app from crashing all the time, this issue seems to be very annoying to the users. Also, resolve the log-in errors and make sure that users can track their data usage.
Insight nr. Ⅰ
The topic “widget” occurred in 19% of the reviews and has an average grade of 1,82 / 5. It seems that the app crashes when trying to open the widget. In some cases, the widget had randomly stopped, preventing the user from tracking their data usage.
Insight nr. Ⅱ
The topic “account access” occurred in 13% of the reviews and has an average grade of 2,06 / 5. It’s related to the topic “load”. Some were constantly receiving error messages saying the password is incorrect when trying to sign in.
Insight nr. Ⅲ
The topic “load” occurred in 9% of the reviews and has an average grade of 1,85 / 5. It’s related to the topics “widget” and “account access”. It was mentioned that load times and the app being slow makes it difficult to use.
- If you found this analysis interesting, you might also be interested in our analysis of Telstra!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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