Telus app keeps crashing according to users

We suggest Telus make sure to fix bugs and stop the app from crashing all the time, this issue seems to be very annoying to the users. Also, resolve the log-in errors and make sure that users can track their data usage.

Caption of a Telus storefront.
Photo: Mack Male

Insight nr. Ⅰ
The topic “widget” occurred in 19% of the reviews and has an average grade of 1,82 / 5. It seems that the app crashes when trying to open the widget. In some cases, the widget had randomly stopped, preventing the user from tracking their data usage.

Insight nr. Ⅱ
The topic “account access” occurred in 13% of the reviews and has an average grade of 2,06 / 5. It’s related to the topic “load”. Some were constantly receiving error messages saying the password is incorrect when trying to sign in.

Insight nr. Ⅲ
The topic “load” occurred in 9% of the reviews and has an average grade of 1,85 / 5. It’s related to the topics “widget” and “account access”. It was mentioned that load times and the app being slow makes it difficult to use.

Caption of the topic “widget” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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