Dyson Link’s app has connectivity issues

There is quite an issue with the connectivity, and this has been mentioned by quite a lot of users. Apparently the issue apparently comes from the wifi connection. We suggest Dyson Link take this issue seriously. Another interesting insight is that many users really seem to want home assistant integration. It is not very often one of the most mentioned topics are related to a feature that is not implemented. It could be beneficial to consider adding this feature, in order to greatly improve their app, and in turn, satisfy its users.

Caption of a hair dryer.
Photo: FASTILY

Insight nr. Ⅰ
“Connectivity” is the most mentioned topic, with an occurrence of 19% and an average grade of 1,48. This makes it the most significant negative driving factor in this project. The sentiment is quite volatile but has seen an increase since March. Related topics are “wifi” and “fan”.



Insight nr. Ⅱ
“Home assistant interaction” has an average grade of 2,40 and an occurrence of 16%. Sentiment has been on an overall decreasing trend since May 2019. Looking at all the related topics, we can find topics like “needs, “please”, and “lacks”. This along with example texts inform us that there is no such interaction but that users really want it.

Insight nr. Ⅲ
“Remote accessibility” has an average grade of 3,21 and an occurrence of 8%. The sentiment is quite volatile but has been on an overall increasing trend for quite some time. Related topics are “control” and “works”.

Caption of all the topics from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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